Returns and refunds

Returns and refunds

Due to the nature of our made-to-order products, we regret to inform you that we cannot accommodate refunds unless the item is received in a damaged or faulty condition.

Every purchase includes a care card providing guidance on maintaining the longevity of your items. We strongly recommend following these instructions to ensure the proper care of your purchase.

Should you encounter any issues, please reach out to us, and we will promptly address and resolve them to the best of our ability. Your satisfaction is our priority, and we are committed to ensuring a positive experience with our products.